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Case studies from around Riyadh

Each case shows the problem as it reached us, the readings we took, what we did and the measured result — not general promises.

Villa · 6 split units

Villa in Hittin: six split units cooling poorly before Ramadan

Rooms stuck at 30°C across a two-floor villa, two units icing over and an electricity bill that had climbed for three months.

18 minTo reach 22°C after repair
6Units serviced in one day
2Technicians on site
Office · Central AC

Al Olaya office: central AC down at 9am on a working day

Forty staff, no cooling, and a chiller tripping on overload every time it was reset.

55 minDispatch to arrival
3 hTotal repair time
0Working hours lost after noon
Apartment · Leak detection

Al Malaz apartment: a damp wall with no visible leak

Paint bubbling on a shared wall, the downstairs neighbour complaining, and no visible source anywhere in the apartment.

40 cmFloor opened
4 hDetect, repair, seal
1.2 mPipe replaced
Restaurant · Electrical

Al Sahafa restaurant: kitchen breakers tripping every evening

Every night between 8 and 10pm the kitchen went dark, taking two chillers and a freezer with it.

38 APeak load on a 32 A circuit
2Nights of work after closing
0Trips in the following 6 months
Apartment · Gas refill

Al Yasmin: the AC that needed gas every single summer

The tenant had paid for a refill three years running and assumed it was normal seasonal maintenance.

3Refills paid for in 3 years
1Leaking joint found
0Refills needed since
Compound · 42 units

Al Nakheel compound: 42 AC units on a scheduled contract

The property manager was signing off eleven separate emergency invoices a summer, from four different contractors.

42Units under contract
4Scheduled visits per year
11 → 2Summer breakdowns
Villa · Exterior painting

Qurtubah villa: a facade that cracked two years after painting

Hairline cracks across a south-facing facade, flaking above the windows, and a paint job only 24 months old.

2 yrsLife of the previous job
310 m²Facade area treated
5 daysPrep, prime, two coats
Apartment · Water heater

Al Izdihar: no hot water on the first cold night of the year

A 50-litre electric heater that had run untouched for six years, tripping the breaker the moment it was switched on for winter.

6 yrsWithout any service
2 hRepair time
1Element + thermostat replaced
Nursery · Air quality

Al Narjis nursery: dust, smell and the air the children breathe

A musty smell every morning when the units started, and parents asking whether it was safe.

9Units deep cleaned
2 nightsWork outside opening hours
3 moNew cleaning cycle
Clinic · Night emergency

Al Sulimaniyah clinic: a blocked main drain at 11pm

A ground-floor clinic with water backing up through the lowest drain, twelve hours before a full appointment list.

11:20pmCall received
38 minOn site
7amCleared and camera-verified

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