Reactive maintenance is always more expensive than planned maintenance, for a reason that has nothing to do with labour rates. An emergency is unscheduled, so it carries a premium; it happens at peak load, so the failure is usually more severe; and it happens when tenants are already uncomfortable, so it costs goodwill as well as money. A contract converts the same work into a predictable line item.
What the contract schedules
| Quarter | Scope | Why then |
|---|---|---|
| Feb – Mar | Full clean, gas check, electrical test | Before the first heat wave |
| May – Jun | Filter clean, drain flush, spot checks | Mid-season, highest load |
| Aug – Sep | Coil wash after dust season | Sand is at its worst |
| Nov – Dec | Water heaters, tanks, general inspection | Winter equipment comes into use |
Emergency call-outs per summer
- One point of contact instead of four contractors chasing separate invoices.
- A digital report per unit, so a failing compressor is visible months before it stops.
- Priority dispatch when something does break, ahead of non-contract customers.
- Parts at contract rates, always quoted before fitting.
Questions about this case
What does a contract not cover?
Spare parts and refrigerant are billed separately at contract rates, and always quoted for approval first. Everything else — labour, cleaning, inspection — is included.
Can we pay quarterly instead of annually?
Yes, and VAT invoices are issued for companies and property management firms.
Do you cover plumbing and electrical in the same contract?
Yes. Each scheduled visit includes a plumbing and electrical inspection, which is where most compound problems are caught early.
The same service in your district
Annual maintenance contracts is available in Al Nakheel and every Riyadh district.
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